Classifications
Assistant Housing Officer / Swyddog Tai Cynorthwyol
Job Advert
The Opportunity
This is an exciting opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales.
This role will be covering the South Wales area - Bridgend and Vale of Glamorgan.
The AHO role is to deliver continuity of service to residents during times of Housing Officer absence and peaks in demands in certain areas.
Who are we looking for?
To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. You will have excellent listening and communication skills that will allow you to understand the needs of the individual, understand the right problem to be solved and to manage expectations. You will record information accurately to reflect the circumstances of residents and what matters, making appropriate referrals for support or intervention with external agencies and services as necessary. You will have a good understanding of our housing systems that means you will be able to deliver housing services that achieve ‘what matters’ to our residents.
You will be an excellent team player keeping officers across departments updated on actions you have taken by ensuring these are recorded on our ICT housing system promptly and accurately. Always seeking to improve on service delivery, you will identify where improvements can be made within our systems and use resident feedback to support this.
It is essential that you have a current driving license and access to a vehicle as you will be expected to attend our schemes/sites and visit our residents as required.
What will you be doing?
Reporting directly to the Housing Manager, you will be required to cover duties when Housing Officers are away from their patch during times of sickness, holidays or training to ensure that the purpose of the housing systems are achieved; helping people pay their rent, helping people find the right home with the right help and helping people to feel safe in their homes and communities. As an important additional resource to our Housing teams, you will be called on to deliver housing services as required and you will therefore be flexible in your approach and willingness to be deployed as the need arises.
Do you have:
We are looking for a talented individual with a proven ability to identify important problems and focus on what matters most for our residents. The ideal candidate will have strong communication skills, both oral and written, and excellent organisational abilities. Being approachable and supportive is key, along with confidence in making decisions. If you have these skills and are ready to make a difference, we encourage you to apply.
Who are Wales & West Housing (WWH)?
We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.
Are we right for you?
Our recruitment process is equally about you seeing if you fit with us. Why not arrange an informal conversation Jenny Williams, Housing Manager on 07929 201315 or email Jenny.Williams@wwha.co.uk and you can find out lots more in the recruitment pack.
What’s in it for you?
In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You’ll enjoy:
• Salary £35,543 - £39,341 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas.
• Opportunities to develop and grow.
• Regular feedback, training and support from your manager and team.
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.
To Apply:
Applying is easy, we are asking applicants to attach a CV and a covering letter telling us (no more than two sides of A4):
• What qualities and experience of delivering a customer focussed role makes you the right person for this role?
• Why are you applying for the role?
When providing us with your information, which we will use to assess fairly your suitability for the role, please ensure that you are clear and concise and give due regard to the information contained in the recruitment documents (advert, role profile, our culture, etc.).
If we don’t have clear evidence of your experience we will not be able to shortlist you.
If you cannot attend the advertised assessment date(s) please indicate this in the appropriate section in the application form. Please be aware that we may not be able to change the date of the assessment or interview if you are shortlisted.
We do not pay any expenses for interview/assessment days.
The equal opportunities information requested is for monitoring purposes only, in line with our commitment to equality and diversity, and will not affect the outcome of your application.
Successful candidates will be required to undertake a DBS check due to the nature of the role.
It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call 07970675480 to make sure it has arrived.
Closing date for applications: Sunday, 8th June 2025
Assessment date: Wednesday, 25th June 2025