Assistant Housing Officer / Swyddog Tai Cynorthwyol

Job Advert

The Opportunity 

We have an exciting opportunity for the role of Assistant Housing Officer (AHO) looking to make a real difference to people’s lives, homes and communities across Wales.

 
Who are we looking for? 

To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. You will have excellent listening and communication skills that will allow you to understand the needs of the individual, understand the right problem to be solved and to manage expectations. You will record information accurately to reflect the circumstances of residents and what matters, making appropriate referrals for support or intervention with external agencies and services, as necessary. You will have a good understanding of our housing systems that means you will be able to deliver housing services that achieve ‘what matters’ to our residents. 

You will be an excellent team player keeping staff members across departments updated on actions you have taken by ensuring these are recorded on our Dynamics housing system, promptly and accurately. Always seeking to improve on service delivery, you will identify where improvements can be made within our systems and use resident feedback to support this. 

It is essential that you have a current driving license and access to a vehicle as you will be expected to attend our schemes/sites and visit residents, as required. 

Ideally, you must have a proven track record in the following areas: 

• Ability to identify the right problem to solve. 
• Doing what matters for our residents. 
• Have strong oral and written communication skills. 
• Excellent organisational skills.
• Be both approachable and supportive. 
• Confident with decision making. 

What will you be doing?

Reporting directly to the Housing Manager, you will be required to cover duties when Housing Officers are away from their patch during times of sickness, holidays or training to ensure that the purpose of the housing systems are achieved; helping people pay their rent, helping people find the right home with the right help and helping people to feel safe in their homes and communities. As an important additional resource to our Housing teams, you will be called on to deliver housing services as required and you will therefore be flexible in your approach and willingness to be deployed as the need arises.

Want to find out more?

For further information about the role, please view the attached role profile or arrange an informal conversation with Cate Porter, Head of Housing (Support & Improvement), by emailing Catherine.Porter@wwha.co.uk

To Apply:

Applying is easy, just upload your CV and Cover letter (no more than two sides of A4) telling us:

1. What qualities and experience of delivering a customer focussed role makes you the right person for this role?

2. What do you think are the biggest challenges over the next 12 months in these 3 key areas:

• Paying rent - ‘Pay my Rent’
• Finding a home - ‘I want a home’
• Helping residents feel safe in their homes and communities.

When providing us with your information, which we will use to assess fairly your suitability for the role, please ensure that you are clear and concise and give due regard to the information contained in the recruitment documents (advert, role profile, our culture, etc.). If we don’t have clear evidence of your experience we will not be able to shortlist you.

If you require any more information about how to apply for this role, please speak to Martina Melbourne on 07970 675 480 or email the Recruitment team at hr.recruitment@wwha.co.uk.

Closing date for applications: Sunday, 25^th October 2026

Assessment dates: Tuesday, 3^rd and Wednesday 4^th November 2026