Finance Officer (Service Charges) / Swyddog Cyllid (Taliadau Gwasanaeth)

Job Advert

The Opportunity 

We are looking for a Finance Officer (Service Charges) to join our team and support the delivery of clear, accurate, and transparent service charge management across Wales. This role plays a vital part in supporting residents and ensuring services are funded and delivered effectively.

You’ll work closely with colleagues across the organisation, contributing to safer homes and stronger communities. This is an excellent opportunity for someone who wants to develop their finance expertise while making a positive impact on people’s lives.

Who are we looking for?  

We are looking for a motivated and detail‑focused finance professional who wants their work to genuinely matter. This role offers the chance to make a real difference by supporting residents and communities through accurate, fair and transparent service charges.

The successful candidate will enjoy working with financial data, systems and spreadsheets, and will bring a calm, organised approach to managing deadlines and priorities. Just as important is a customer‑focused mindset and the ability to explain financial information clearly and confidently to both colleagues and residents.

A strong team player, the post holder will take pride in accuracy, show curiosity when things don’t look right, and be willing to investigate, question and improve processes. This is an excellent opportunity for someone with existing service charge experience, or for a finance professional keen to develop their knowledge in a supportive and collaborative environment. 

What will you be doing?  

This role plays an important part in ensuring service charges are accurate, transparent and fair for residents. The work supports the delivery of well‑managed homes and helps residents understand the services they receive.

The post holder will support the annual production of service charges for rented, homeowner and Right to Buy properties, working to strict deadlines and with a strong focus on accuracy. This includes maintaining and reconciling information across the accounting system, service charge module and housing systems, as well as carrying out variance analysis and investigating discrepancies.

The role also involves preparing and maintaining accruals and prepayments for site expenditure, monitoring budgets, and supporting the allocation of costs such as staff time and utilities. Regular review of financial information helps identify trends, resolve issues and ensure value for money.

Working closely with colleagues across the organisation, the post holder will respond to service charge queries from residents and staff, providing clear, understandable financial information. Through collaboration and a proactive approach, the role contributes to improving understanding of service charges and delivering a high‑quality, resident‑focused service.

What’s in it for you?

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You’ll enjoy:

• Salary £33,215 - £36,788 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas!
• Opportunities to develop and grow,
• Regular feedback, training and support from your manager and team,
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.

Who are Wales & West Housing (WWH)?

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate. 

Want to find out more? 

For further information about the role please why not arrange an informal conversation with Victoria Bishop, Finance Manager (Revenue & Collections) via email Victoria.Bishop@wwha.co.uk or 07890066120 or you can find out lots more in the recruitment pack.

Apply now

Applying is easy, just click the blue button below and upload your CV and cover letter answering the following questions, using no more than 2 sides of A4, (Calibri font size 12):

• Why are you interested in the role?
• Please describe the skills, knowledge, and behaviours that make you a strong candidate for this role. Include specific examples of relevant experience, qualifications, or training. Additionally, highlight how you meet the essential and desirable criteria outlined in the role profile.

When providing us with your information, which we will use to assess fairly your suitability for the role, please ensure that you are clear and concise and give due regard to the information contained in the recruitment documents (advert, role profile, our culture, etc.). If we don’t have clear evidence of your experience we will not be able to shortlist you.

You can present your supporting statement in any way you wish, however we ask that you limit the total length of both your CV and supporting document to 5 sides of A4.

If you require any more information about how to apply for this role, please speak to the Recruitment team at hr.recruitment@wwha.co.uk.

Successful candidates will be required to undertake a DBS check due to the nature of the role.

Closing date: Friday, 8th May 2026

Assessment date: Tuesday, 19th May 2026